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Ever Wonder What the Most Outrageous Hotel Requests Received During the Holidays Are? We've Got the Intel

Private snow machines to in-room choirs: luxury properties will go above and beyond for their guests to make the holidays special.


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The holidays are always an important time of year and filled with both traditions and new experiences. It’s why many people choose to travel during that period as they have the extra time off to spend quality time with family and the opportunity to see a destination. But it can sometimes be hard to create a picture-perfect memory.

Luckily, five-star hotels around the world are willing to go the extra mile to ensure that happens. From a snow machine installed for snowfall in Miami to an in-room Christmas tree adorned with guests’ family ornaments shipped to the hotel, these are the most outrageous holiday hotel requests.

Personal Choir

A guest at Hotel Metropole Monte-Carlo, an American Express Fine Hotels & Resorts property, in Monaco requested some additional holiday cheer be brought into the Suite Carré d’Or penthouse. The result? A surprise choir of singers from Monaco’s Church of St. Charles, who sang carols during a Christmas tea service organized by the concierge staff, which featured tea, hot chocolate, wine, pastries, and traditional Christmas décor.

Louboutin Ornaments

At Hotel Barrière Le Majestic, another American Express Fine Hotels & Resorts property, in Cannes, a guest traveling alone during the holiday season was missing her nearest and dearest back home. To ease her feelings of loneliness, she requested the hotel team’s help in adding some Christmas cheer to her room. Le Majestic’s concierge team did more than just deliver her an in-room tree—they adorned it with 48 pairs of Louboutin shoes from Paris in lieu of traditional ornaments!

Family Ornaments On Hold

There a lot of repeat guests and families that visit over the holidays at The Moorings Village, an 18-villa resort in Islamorada, Florida. These loyal guests have requested a Christmas tree be purchased and put in their villa, and some guests even ship their family ornaments to the resort–which the hotel places beautifully on their tree before their arrival. The hotel has also helped guests wrap Christmas presents and gone out and purchased particular ingredients, like an organic turkey, for their holiday dinners

Snowfall in Miami

W South Beach, another American Express Fine Hotels & Resorts property, is known for its signature Whatever, Whenever service granting every guest’s desire, and in Miami, there is no such thing as too much. One of their guests was visiting from New York and was missing the snowfall that she would typically see out of her window during the holidays, so the hotel arranged for a snow machine to be installed in her suite. Needless to say, she was the only person in Miami Beach to enjoy a White Christmas.

On-Demand Christmas Tree

NOLA’s Windsor Court Hotel, another American Express Fine Hotels & Resorts property, has had several interesting requests throughout the hotel’s 35 years of service, especially during the holidays. Guests have asked for a suite to be completely decked out in Christmas decorations. For these special requests, the hotel’s Concierge coordinates deliveries of Christmas trees and a variety of holiday decorations to the guest’s suite and transforms it into a fun and festive holiday suite.

Butler Turned Santa

At Jewel Grande Montego Bay Resort & Spa, a request that continues to be the talk of the town year after year is the Christmas a guest requested a fully ornamented Christmas tree set up in-suite accompanied by wrapped presents to be nestled under the tree. With the help of the resort’s 24-hour butler service, the request was successfully executed in time for Christmas morning.

In-Room Tailgate Party

One Thanksgiving at The Spectator Hotel, a family, was staying who was in town for South Carolina’s biggest rivalry football game, the Gamecocks vs. Clemson Tigers. The night before the big game, the grandchild caught the flu. Upon handing their butler $1,500, his grandfather requested him to go out and purchase as much Gamecock memorabilia as he could find to adorn their two guestrooms and make it as festive as possible. The butler also arranged for tailgating finger foods to be delivered in-room and wired up large speakers to the flat-screen TVs to make it sound as similar to the stadium as possible.


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