Sadly, the travel world has been put on pause. But as destinations begin to discuss reopening, businesses are trying to figure out how to do that safely. That’s why the world’s leading luxury hospitality company, Four Seasons Hotels, and Resorts, just announced they would be collaborating with Johns Hopkins Medicine International to initiate a new global health and safety program.
“Within this new environment, our singular goal is to provide guests, residents, and employees with the confidence and assurance that their health and safety is our first priority,” said John Davison, President and Chief Executive Officer, Four Seasons Hotels and Resorts, in a statement. “We are incredibly proud to work alongside the renowned experts at Johns Hopkins Medicine International, leveraging their global expertise to strengthen our already stringent health and safety measures.”
Called “Lead With Care,” the program will include ongoing, real-time guidance by Johns Hopkins Medicine experts as the COVID-19 situation evolves. Those suggestions will then be disseminated to the dedicated teams at Four Seasons properties across the globe to ensure clear procedures are implemented. This will include everything from additional employee training, food handling protocols, and ventilation systems enhancements.
“Along with already-commonplace measures such as more sanitizers, masks, and heightened cleaning and hygiene, our collaboration with Johns Hopkins equips our property teams with access to leading international experts and real-time COVID-19 information, enhancing our tools and training to deliver an experience grounded in safety and trust,” says Christian Clerc, President, Global Operations, Four Seasons Hotels and Resorts. “While the Four Seasons experience may look different in this new environment, it will ultimately feel the same—our dedicated people will continue to deliver the same intuitive service and personalized care for which Four Seasons is known and trusted for the world over.”
American Express Fine Hotels & Resorts property Four Seasons Hotel New York already had a frontline experience during the pandemic as it was transformed into a safe place for medical professionals working to combat the virus. In a matter of days, the hotel was able to implement enhanced procedures and adequately train employees to safely house guests. Now, the partnership with Johns Hopkins will build on that knowledge to apply for a program worldwide.
“For nearly 60 years, Four Seasons has set the global standard for excellence in hospitality and service,” said Davison. “Lead With Care is a continuation of this high standard, building upon the strong foundation of trust and confidence that we have established through decades of experience. This new program is about offering genuine care and the highest levels of service, enhancing procedures to protect our guests, residents, and employees, while also ensuring that they feel safe and reassured.”