Departures Online Privacy Statement


Effective Date: June 29, 2016

Departures.com is a website owned by American Express. At American Express, we are committed to safeguarding your privacy. We want you to know how we may collect, use, share, and keep information about you and the choices that are available to you on Departures.com.

We (and our Service Providers or Third-Party Ad-Servers) may also collect information made publicly available through third-party platforms (such as online social media platforms), through online databases or directories, or that is otherwise legitimately obtained. The collection of this information is subject to the third party's terms of use and/or privacy statement. When we provide American Express products or services to you, we may also give you specific additional details about how we will use your personal information.

This online privacy statement applies to Departures.com and other online services or content that link to this statement. It does not apply to those websites, apps or online services owned by American Express that have their own online privacy statements, such as americanexpress.com.

Our websites and apps are not intended for children under 13 years of age. We do not knowingly solicit data online from, or market online to, children under 13 years of age.

Since we may change this online privacy statement, we recommend that you check the current version available from time to time. If we make changes to this statement, we will update the "Effective Date" at the top of this page.

What is in this online privacy statement?


What information does this online privacy statement cover?

This online privacy statement describes how we (and our Service Providers) may collect, use, share, and keep information that we get about you online. We gather Online Information if you:

In this statement, we also explain how we may combine Online Information with Other Information and how we then use the combined information.


What information do we collect online and how do we collect it?

The types of information we collect depends on which product or service you use.

Sometimes you give information directly to us (or to our Service Providers). For example, you might give us your name, email, mailing address, phone number, or date of birth when you:

We (and our Service Providers or Third-Party Ad-Servers) also collect information through Cookies and Similar Technologies. Most Cookies and Similar Technologies will only collect De-Identified Information such as how you arrive at our website or your general location. However, certain Cookies and Similar Technologies do collect Personal Information.

We (and our Service Providers or Third-Party Ad-Servers) may collect information using Cookies and Similar Technologies about:

We (and our Service Providers or Third-Party Ad-Servers) may also collect information made publicly available through third-party platforms (such as online social media platforms), through online databases or directories, or that is otherwise legitimately obtained. The collection of this information is subject to the third party's terms of use and/or privacy statement.

How do we use the information we collect about you?

We may use Online Information we collect about you on its own or combine it with Other Information to:

How do we share your information?

Some Online Information is Personal Information

How we treat your Personal Information

We do not share Personal Information with anyone except as described below. We may share Personal Information as required or as permitted by law, such as:

We may transfer Personal Information to Service Providers or American Express Family of Companies throughout the world, for example, to process transactions and provide you with our products or services. Regardless of where we process your information, we still protect it in the manner described in this privacy policy and according to the applicable laws.

How we handle Aggregate and De-Identified Information

Aggregate Information or De-Identified Information does not identify you individually; it helps us to analyze patterns among groups of people. We may share Aggregate Information or De-Identified Information in several ways, for example:

How do we keep and safeguard your information?

We use administrative, technical and physical security measures to protect your Personal Information. These measures include computer safeguards and secured files and facilities. We take reasonable steps to securely destroy or permanently de-identify Personal Information when we no longer need it. We will keep your Online Information only as long as we must to deliver our products and services, unless we are required by law or regulation or for litigation and regulatory investigations to keep it.

What are your choices?

You have choices about how American Express, owner of the website Departures.com, uses your information, such as how we market to you or how we manage Cookies or Similar Technologies.

We participate in the Digital Advertising Alliance (DAA) self-regulatory program and adhere to the DAA Principles for Online Behavioral Advertising. Click here to learn more about the DAA and your choices related to Targeted Advertising.

If you do not want to receive Targeted Advertising from American Express on websites, click here. If you do not want to receive Targeted Advertising from American Express in apps, you can turn off mobile device ad tracking or reset the advertising identifier in your device settings.

What are your choices about how Departures.com directly markets to you?

You can choose if you would like to receive email marketing communications. If you choose to not receive email marketing from us, we will honor your choice. Please be aware that if you choose not to receive such communications, certain offers attached to the products or services you have chosen may be affected. We will still communicate with you in connection with servicing your account, fulfilling your requests, or administering any promotion or any program in which you have elected to participate. Please note that your choice is applicable only to the marketing communications you receive from Departures.com. It does not apply to other marketing communications that may be sent to you by American Express. To manage your choices, please click here.


If you have questions about our online privacy statement, call us at 1-800-525-3355

Glossary

Aggregate Information - data or information relating to multiple people which has been combined or aggregated. Aggregated Information includes information that we create or compile from various sources, including card transactions or certain data from Cookies and Similar Technologies.

American Express (we, our, us) - the American Express Company as identified at the beginning of this online privacy statement.

American Express Family of Companies - any affiliate and subsidiary of, and any company owned or controlled by, the American Express Company.

Business Partners - any third parties with whom we conduct business and have a contractual relationship.

Cookies and Similar Technologies - data or information used in a way that does not identify you to a third party. We often derive De-Identified Information from Personal Information. It includes information that we may collect from various sources, such as card transactions or certain data from Cookies and Similar Technologies.

De-identified Information - data or information used in a way that does not identify you to a third party. We often derive De-Identified Information from Personal Information. It includes information that we may collect from various sources, such as card transactions or certain data from Cookies and Similar Technologies.

IP Address - a number assigned to a device when connecting to the Internet.

Online Information - data or information collected on the American Express websites and apps as well as on websites and apps of third parties relating to topics about our business which may include Personal Information, Aggregated Information and De-Identified Information.

Other Information - American Express internal information and other online and offline information we collect from or about you.

Personal Information - information that can identify a person, such as name, address, telephone number, and email address.

Service Providers - any vendor, third party and/or company that performs business operations on our behalf, such as printing, mailing, and other communications services (email, direct mail, etc.), marketing, data processing, servicing, collections, or ad management.

Targeted Advertising - ads we, or our Service Providers, display on websites outside the American Express Family of Companies based on the preferences or interests inferred from data collected from a particular computer or device regarding web viewing behaviors over time and across different websites.

Third-Party Ad-Servers - companies that provide the technology to place ads on websites (and apps) and track how ads perform. These companies may also place and access cookies on your device. The information they collect from our websites is in a form that does not identify you personally.